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Frequently Asked Questions

When do we receive the product?

Please note: We are a small print-on-demand shop, which means each product is made to order. It takes 2–5 business days to create a product and fulfill an order for both domestic and international orders. Estimated delivery time for Domestic Shipping is 3-4 business days after fulfillment, while the estimated delivery time for International Shipping is 5-20 business days after fulfillment.

Do your prices include duties and taxes for international orders?

No, our prices do not include import duties, VAT, or customs fees. These charges may be required by your country’s customs office upon delivery and are the customer’s responsibility.

Still have questions? Please contact at us at hello@jannerobinson.com